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Privacy Policy

Last updated: January 1, 2026

1. Data Controller

XerobQivUna
56 Eng Hoon Street, Tiong Bahru, Singapore, Singapore,
Email: [email protected]
Tel: +65 6271 5840

2. Legal Framework

The processing of personal data is carried out in accordance with applicable data protection legislation.

3. Data We Collect

  • Full name
  • Email address
  • Phone number
  • Physical address
  • Service history and preferences

4. Purpose of Processing

  • Appointment booking and service delivery
  • Customer communication and support
  • Sending appointment reminders
  • Improving our services
  • Compliance with legal obligations

5. Cookie Policy

TypeNamePurposeDuration
Essentialck_consentStores cookie consent preference1 year
Functionalsession_idMaintains your sessionSession
Analytics_gaGoogle Analytics usage tracking2 years

6. Data Sharing

We do not sell your data to third parties. We only share data with technical service providers under confidentiality agreements and with authorities when required by law.

7. Retention Period

We retain data for as long as necessary to provide our services and to comply with our legal obligations.

8. Your Rights

  • Access: Know what data we hold about you
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data where applicable

9. Children's Privacy

We do not knowingly collect data from children under 16 without parental consent.

10. Security

We implement technical and organizational measures to protect your data including SSL encryption, restricted access and regular backups.

11. Changes to This Policy

We may update this policy periodically. Material changes will be communicated by email or via a notice on the site.

12. Contact for Privacy Matters

For privacy inquiries, contact us at the email or address listed in Section 1. We aim to respond to all inquiries within 30 days.

13. Personal Data Protection Act — Authority

We comply with the Singapore Personal Data Protection Act 2012 (PDPA) and related regulations. The supervisory authority is the Personal Data Protection Commission (PDPC). Address: 11 Eunos Road 8, #08-12, Lifelong Learning Institute, Singapore 408601. Website: www.pdpc.gov.sg

14. Purpose of Data Processing

Your personal data is used exclusively for: appointment booking and service delivery, customer communication, billing, and promotional communications (with your prior consent under PDPA).

15. Your Rights Under PDPA

Under the PDPA, you have the right to: access your personal data, request correction of inaccurate data, withdraw consent for data processing, and lodge complaints with the PDPC. To exercise these rights, contact our Data Protection Officer.

16. Minors

For users under 18, parental consent is required for data processing. For users under 13, we do not collect personal data without verifiable parental consent.

17. Security Measures

We implement technical and organizational measures including SSL/TLS encryption, access controls, regular backups, staff training, and security audits as recommended by PDPC guidelines.

18. International Data Transfers

We do not transfer your personal data outside Singapore without your consent, except to countries with comparable data protection standards as determined under PDPA Section 26.